FREQUENTLY ASKED QUESTIONS

Ready to Wear

Ready To Wear are pieces that our sold as is. They can not be customize and will ship out within 2 business days.

I need a custom item, what do I do?

Please book a consultation to discuss details.

Return Policy

How can I receive refunds?                          

Refunds are only allowed on Ready to Wear items 7 days after receiving. Item should not be damaged in anyway. Expect refund after item is received & inspected.

*NO refunds on custom items.

*We do not provide Return Labels.

Exchanges

Can I exchange an item?                    

No, we do not do any exchanges on Ready to wear or custom items. Please contact to request a full refund within 7 days.

*Any mishaps on our end, please email us at markiascreation@gmail.com 

Shipping

How long should I expect for shipping ?

Every item has a processing time of 5-7 business days before shipping. Once item is processed, shipping will take 3 to 5 business days. 

Payment

Do you accept any other forms of payment ?                                              

No, all payments should be made through Kiation LLC website. Never send payments through Cashapp, Zelle, Western Union, or Etc.