Ready To Wear are pieces that our sold as is. They can not be customize and will ship out within 2 business days.
I need a custom item, what do I do?
Please book a consultation to discuss details.
How can I receive refunds?
Refunds are only allowed on Ready to Wear items 7 days after receiving. Item should not be damaged in anyway. Expect refund after item is received & inspected.
*NO refunds on custom items.
*We do not provide Return Labels.
Can I exchange an item?
No, we do not do any exchanges on Ready to wear or custom items. Please contact to request a full refund within 7 days.
*Any mishaps on our end, please email us at firstname.lastname@example.org
How long should I expect for shipping ?
Every item has a processing time of 5-7 business days before shipping. Once item is processed, shipping will take 3 to 5 business days.
Do you accept any other forms of payment ?
No, all payments should be made through Kiation LLC website. Never send payments through Cashapp, Zelle, Western Union, or Etc.